Terms and Conditions

Effective Date: 25-November-2024

Welcome to RealaquaRO, a website owned and operated by Real Enterprises, a registered firm based in Lucknow, Uttar Pradesh, India. By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read these terms carefully before using our services.

1. General Information

1.1. Purpose

RealaquaRO provides information, products, and services related to the installation, maintenance, and servicing of water purifiers.

1.2. Ownership

This website is operated by Real Enterprises, located in Lucknow, Uttar Pradesh.

1.3. Modifications

We reserve the right to modify these Terms and Conditions at any time. Changes will take effect once posted on this page. Continued use of the website constitutes your acceptance of the updated terms.

2. Eligibility

2.1. Age Requirement

By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

2.2. Legal Compliance

You agree to use our website in compliance with all applicable laws and regulations in India.

3. Use of the Website

3.1. License to Use

We grant you a limited, non-exclusive, and revocable license to access and use the website for personal, non-commercial purposes.

3.2. Prohibited Activities

You may not:

• Use the website for illegal or unauthorized purposes.
• Engage in activities that disrupt or interfere with the website’s functionality.
• Misrepresent your identity or affiliation with any organization.

4. Products and Services

4.1. Offerings

RealaquaRO offers water purifier products and services, including installation, maintenance, and repair. Product availability and descriptions may change without prior notice.

4.2. Accuracy

While we strive to provide accurate product descriptions and prices, errors may occur. Real Enterprises reserves the right to correct such inaccuracies.

4.3. Brand Disclaimer

RealaquaRO provides services for various brands of water purifiers. The use of brand names, logos, and trademarks on our website is for identification purposes only. We are not affiliated with, endorsed by, or authorized by these brands unless explicitly stated.

5. Pricing and Payments

5.1. Pricing

All prices are listed in Indian Rupees (INR) and are subject to change without notice.

5.2. Payments

Full payment is required at the time of placing an order unless otherwise agreed in writing.

5.3. Secure Transactions

Payments are processed through third-party gateways. Real Enterprises is not responsible for issues arising from these payment services.

6. Cancellation and Refund Policy

6.1. Cancellations

Orders for products or services can be canceled within 24 hours for a full refund.

6.2. Refunds

Refunds are provided for defective products or unsatisfactory services. Refunds will not be issued for services or products already delivered unless deemed defective.

6.3. Processing Time

Refunds are processed within 7-10 business days via the original payment method.

7. Warranty and Liability

7.1. Warranty Coverage

Warranty terms for products and services are specified at the time of purchase.

7.2. Limitation of Liability

Real Enterprises is not responsible for damages or losses resulting from the use of its products or services, except as required by law.

8. User Conduct

8.1. Prohibited Behavior

You agree not to:

• Upload or transmit harmful, defamatory, or offensive content.
• Infringe on intellectual property rights.

9. Intellectual Property

9.1. Ownership

All content on RealaquaRO, including text, images, and logos, is the property of Real Enterprises or its licensors. Unauthorized use is prohibited.

9.2. Restrictions

You may not modify, distribute, or reproduce any content without prior written consent.

10. Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined in the Privacy Policy.

11. Third-Party Links

11.1. External Websites

RealaquaRO may contain links to third-party websites for convenience. We do not endorse or assume responsibility for the content or practices of these websites.

11.2. User Responsibility

Accessing third-party websites is at your own risk. Review their terms and privacy policies before use.

12. Governing Law and Jurisdiction

12.1. Legal Jurisdiction

These Terms and Conditions are governed by the laws of India.

12.2. Dispute Resolution

All disputes will be subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.